ReverseLogix to work on eCommerce returns for DHL

The contract logistics company DHL chose ReverseLogix to deal with eCommerce returns. ReverseLogix will now be responsible for all the supply chain constraints.

The company provides end-to-end returns management services B2C and B2B. To be more exact, they engage in solutions to connect eCommerce return systems. They allow the companies to streamline requests, logistics, and other processing.

DHL is going to make use of that to fulfill various customers’ needs and please their requirements.

The National Retail Federation informed the high returns in 2021. The rate rose by 78% amounting to over $761 billion. DHL undertook this opportunity to correlate with growth for the company.

Chris Blickhan, the vice president of development, stated that returns have evolved into a critical factor in satisfying today’s e-commerce customers prompting retailers to seek out partners like DHL Supply Chain to help put in place and execute efficient, fast, and cost-effective returns.

Retailers have recorded a huge benefit from the pandemic and the restrictions. The consumers ended up spending most of the money on retailers. For example, the spending for Valentine’s day went up to $23.9 billion.

Customers already planned to celebrate the holiday. Three-quarters of the customers wanted to make up for the missed time. They call it an “important” expenditure due to the pandemic’s current state. This is going to benefit the retailers. The increased revenue acquisition will enhance eCommerce returns.

There will be a spike in per person expenditure. It is going to rise up to $175 per person. It is higher than the last year, which was $164.76.